COMMUNITY GUIDELINES

Entryvent powers Events across the GCC and beyond. These Community Guidelines describe the kinds of Events and content we welcome on Centra, and the kinds we do not allow. They exist to keep the platform useful, safe, and trustworthy for Organisers, Attendees, exhibitors, and everyone else who connects through Centra.

These Guidelines are part of our Organiser Terms of Service, available at entryvent.com/terms. By using Centra, you agree to follow them. The detailed rules about prohibited content, conduct, and consequences are in the Organiser Terms; these Guidelines summarise the principles in plainer language.

Capitalised terms used here (such as Organiser, Attendee, Event, and Service) have the same meaning as in the Organiser Terms.

Centra is built for professional and community Events of all shapes and sizes. The categories we serve are:

• Attractions and tours
• Entertainment and arts
• Conferences and trade shows
• Sports events
• Business and corporate
• Government events
• Outdoor events

Whatever the format, we ask that your Event is genuinely yours to run, that the content you provide is accurate and your own (or properly licensed), and that you treat the people who register for your Event with respect.

The Organiser Terms (Section 5) sets out the full list of prohibited content and conduct. At a high level, you may not use Centra to:

• Run Events that are illegal under UAE law or the law of the jurisdiction where the Event takes place
• Promote violence, hatred, harassment, or discrimination against individuals or groups
• Sell tickets to Events you are not authorised to host, or use venues without the necessary permissions
• Impersonate a person, organisation, or government body, or misrepresent your affiliation with one
• Post deceptive, fraudulent, or misleading content
• Infringe intellectual property rights (including images, video, music, logos, or copyrighted content you do not have rights to use)
• Direct payment for an Event off-platform when you are using Centra to manage registration
• Use Centra to send promotional or marketing emails to people who have not registered for your Event (Centra is a registration platform, not a marketing email tool)
• Interfere with the security or integrity of the Service

This list highlights the most common issues. The full list lives in the Organiser Terms.

Attendees rely on your Event listing to decide whether to register and pay. Misleading listings damage trust in your Event and the platform as a whole. When you publish an Event, please make sure:

• The Event title, description, date, location, and format reflect what you will actually deliver
• Pricing is clear, including any taxes, service fees, or additional charges that apply
• Speaker, sponsor, and partner information is accurate and properly authorised
• Refund policy, ticket transfer rules, and any registration restrictions are stated up front
• Images, logos, and other media you use are your own or properly licensed

If something material about your Event changes (date, venue, programme), please update your listing and notify registered Attendees promptly.

Attendees who register for your Event trust you with their personal data and their time. Treat them accordingly:

• Privacy: Use Attendee data only for the purposes you disclosed at registration. Have your own privacy notice in place explaining what you collect, why, and who you share it with
• Communications: Send only operational and Event-related communications to your registered Attendees through Centra. Marketing or promotional emails to non-registrants are not permitted (see Section 3)
• Fair treatment: Honour the registration terms you published, including refund policies, access conditions, and ticket validity rules
• Safety and conduct: Take reasonable steps to provide a safe environment at your Event and address harassment, discrimination, or unsafe behaviour promptly
• DTCM and local compliance: Where your Event takes place in Dubai and requires DTCM compliance, the responsibility for that compliance rests with you and the holder of the DTCM permit. See Section 13 of the Organiser Terms

6.1 Reporting a concern

If you believe an Event or content on Centra violates these Guidelines or our Organiser Terms, please tell us. Email support@entryvent.com with:

• A link to the Event or content in question
• A short description of the issue
• Any supporting information that helps us understand the concern

We review every report. We may or may not follow up with you directly, depending on the nature of what’s reported.

6.2 How we handle violations

Our default approach is collaborative. When we identify a potential violation, we usually:

1. Notify the Organiser of the concern
2. Unpublish the affected content while it is reviewed
3. Allow the Organiser a reasonable opportunity to fix the issue
4. Republish the content once the issue is resolved

For genuine emergencies (illegal content, immediate safety risk, fraud, or court order), we act immediately and contact the Organiser afterwards. Repeated or serious violations may result in account suspension or termination, as set out in the Organiser Terms.

6.3 We rely on each other

Centra serves a wide range of Events across many countries and contexts. We cannot review every Event in advance, and we rely on Organisers to follow these Guidelines and on the community to flag genuine concerns. The list above is not exhaustive, and we may update these Guidelines from time to time as the platform and the Events on it evolve.

13 May, 2026